Fix My
Contracts!
We can help you design contracts your clients will love
Contracts are boring and stressful
You want to onboard new clients in a way that’s easy for you and painless for your clients.
If you have a slow onboarding process or send out a lot of contracts that aren’t converting, you might have a contract operations issue!
Can you protect yourself and your clients at the same time as innovating and growing your team or business?
Yes, you can!
And we are here to help with award-winning and innovative legal design methods.
You know how contracts are boring and stressful to read, understand, use, and create?
Well, we use human centred design principles to craft powerful contract processes and engaging agreements that align with your business’ values, brand promise and ways of working, all whilst improving your risk profile.
Happier clients
Faster sign up times
Clear contracts
Reduced risk
Quicker decision making
Easier to enforce
We call this Human Centred Contract Operations
What is Contract Operations?
Contract Operations is a delicious and interwoven mix of different business and legal concepts.
Understanding the law is one thing. Drafting the legal positions that balance your own business needs and risk thresholds, as well as what your clients or suppliers expect is another thing altogether. We love working to develop a relational approach to contracts and that starts with a solid understanding of the legal strategy.
Includes: Legal research, Legal design, solution finding, risk assessment, values-based contracting, and more!
Contracts aren't just bits of paper with slabs of text. From video contracts to infographic explainers, from comic book contracts to drafting in your brand voice, there are new and exciting ways to craft incredible contracts. Create the right structure and format for your contract, based on your business and your clients' needs. Design contract information that's readable, understandable, and engaging.
Includes: Plain language, Information Design, Visual Contracting, Contract Design Patterns, Graphic Design, and more!
Contracts have many different users. From the people who draft them, the people who review them, the people who sign up to them, the people who negotiate them, and those who try to actually deliver products or services under them, there can be a lot of cooks in the kitchen. Taking users into account when you are crafting contracts (from all levels of legal content, contract format, and contract process) can stop problems from occurring and minimise them if issues do crop up.
Includes: User testing, user research, split testing, surveys, design workshops, change management, and more!
A business without clear processes will have grumpy team members, frustrated clients, and slow, clunky systems. Contracts don't just magically appear (despite what legal tech companies might have you believe!), they are created and stored and varied generally with good intentions. It's up to us to find the core "why" behind each step in the process and optimise the flow for business outcomes and happy clients.
Includes: Process mapping, document assembly, contract lifecycle management, legal project management, data flow diagrams, approval thresholds, and more!
Hi, I'm Verity White
I created Checklist Legal to optimise the way the business world creates and uses contracts!
*(just a small goal ^_^)
How do we help?
Innovative lawyers
(and lawyers that want to be more innovative!)
Client-centric Law Firms
Results-driven in-house legal teams
Who do we help?
We help purpose-driven companies create legal documents that match their brand and values
We help professional service firms stand out and deliver an incredible client experience
We help creative legal counsel bring their innovation ideas to life
We help lawyers attract new clients and keep current ones
We help improve legal and sales processes to drive faster turnaround times, happier clients, and increased revenue
"Verity has a pragmatic rather than an overly academic view of contracts.
She made complex
concepts accessible and fun to engage with."
Jean Yang
Innovative Lawyer, CheckThisContract
You can read more about Jean Yang and CheckThisContract in their Client Story
Our Services
No matter what stage you, your team, or your project is at, we have the award-winning legal design savvy, services and tools to help you take the next step up to increase your impact.
Our powerful 4-stage legal design method was created for client-centric innovators that want to grow their impact and create visible value!
Poke
Explore priorities and find focus
Plan
Create a powerful plan to solve real identified issues
Perform
Add visible value and do it efficiently!
Produce
Build your brand and increase your impact
The stages are fluid for projects, people, and different issues. You or your team might be at the Poke stage for one project and then jump to the Perform stage for a different project.
So, which services are available at each stage? Let’s dive in!
Poke
Discover priorities and find focus
No matter what stage you, your team, or your project is at, we have the award-winning legal design savvy, services and tools to help you take the next step up to increase your impact.
Our powerful 4-stage legal design method was created for client-centric innovators that want to grow their impact and create visible value!
If you are just starting on your ‘I want to do this business thing a little differently’ journey, then our Explore range is a great place to start.
Poke is all about wrapping your arms around your different opportunities and options, and assessing where the pain points are (and the potential root causes).
They are also an inspiring way to boost team energy and engagement, especially if you or your team are new to human-centred design and innovation practices.
Poke services & resources
Strategy Session with our Legal Director, Verity
You bring the enthusiasm, Verity will help with a nudge in the right direction, an overview of tech options, contract structure ideas and overall strategic guidance for your contract issues. Great for bite-sized expertise and specific questions.
What are people saying about Create Contracts Clients Love?
"Create Contracts Clients Love provides a practical, user-friendly guide for all legal practitioners, business professionals and contract managers who are focussed on doing contracts differently – it’s timely and important - great stuff, Verity!"
Terri Mottershead
Executive Director, Centre for Legal Innovation
"Create Contracts Clients Love is a practical, concise, and fun guide that provides sound advice on client-centric contracting."
Colin S. Levy
Legal Technology Speaker & Writer
"What a refreshing approach to creating contracts!
...felt like I was having a really helpful conversation rather than reading a book."
Melissa Lyon
Executive Director, Hive Legal
"This book should be mandatory reading for all contract writers.
Verity rocks. Guided by her book, we can all become the contract rockstar of our organization!"
Helena Haapio
Contract Strategist, Lexpert Ltd
"Thanks Verity - I never knew that legal stuff could be so fun and interesting. Maybe if I was taught like this at uni, I wouldn't have failed first-year business law"
Plan
Create a powerful plan to solve the real cause of identified issues
If you have an idea of the issue you need to tackle, but you’re not sure what to prioritise or how to build a business case, it can be a very confusing area with lots of different software vendors and consultants clamouring for your attention (and wallet!).
Perhaps you just want an experienced innovator to help make your project a true, measurable success.
We can develop a powerful program that priroritises solving your unique issues and delivers the outcomes we co-create.
Our engaging contract operations workshops can get you set up for DIY success, help prioritise problems, and create a tangible plan to solve your top issues, and all with fixed price certainty.
Plan services & resources
Contract Operations and Legal Design Overview
Do you often feel like you keep banging on about innovation but can’t seem to get cut through? If you or your team feel lost when it comes to innovation, automation, electronic signatures, smart contracts, visual legal information, contract design, and all things legal tech, we can help!
WIth a series of primers on human centred design and legal innovation, we can ignite a fire under your team and gather valuable insights and buy in from stakeholders.
"Verity offers so much insight around the legal operations piece, with a different way of thinking about systems and processes.
She is also fun!
All those things are very much aligned with the values of Sharesies".
Nat Bryant
General Counsel, Sharesies
You can read more about Nat and Sharesies in their Client Story
Perform
Add visible value and do it efficiently!
There are new laws coming in, a big rebrand underway, or perhaps customer issues (complaints, refunds, questions, long negotiations, slow sales process… the usual frustrations!)...
It’s time to step up your client experience and add value. It’s time for you to take a leadership position within your industry and sales or procurement process.
Legal Project Management can be overwhelming when you are also trying to keep up with the day-to-day hustle and grind.
Wouldn’t it be lovely if there was an experienced legal designer, ready to take your business problems and innovation ideas and bring them to life? Skip past the hard part of keeping a project on track, creating workshops, and gathering insights from stakeholders. Get to the good part faster.
Deliver real return on investment for your clients and business. Checklist Legal has delivered award-winning legal design projects
Perform services & resources
We craft our contract design projects and workshops to suit the key outcomes you need.
What do people like the most about our Contract Design Workshops?
"Verity's presentation style"
"Lots of ideas and very fun"
"Good use of metaphors! And helpful tools"
"Content and resource links/sites"
"Practical examples and icon activity"
"Verity is very warm and welcoming"
Interested in your own Contract Design Workshop?
Produce
Build your brand and increase your impact
You have big ideas and plans to create something amazing. You want to shake up your team, your organisation, and perhaps even yourself! Your team has done some small projects before and wants to (or needs to!) tackle a BIG challenge.
Our Produce services & resources
Book a chat to see if these are the right fit for you.
- Get unstuck with legal design and contract operations consulting
- Get innovative in an efficient way - Innovation as a Service / Legal Design as a Service
- Get amongst your gang of innovative women with the Legal Legends Community
Interested in being a podcast or blawg guest?
We will use any excuse we can to talk about contracts! If you are in the legal industry and want to collaborate please get in contact with us via the link below.
As seen in
We've been lucky enough to be featured, teach and present with some of the best of the business and legal industry.
"Verity is one of the most capable and generous people on the planet. She is a contract enthusiast and shares and brings her vast knowledge and passion for her work to every matter she is involved with. The contract world is sooo much better because of her valuable and impressive contributions as seen on Checklist Legal. Even better is that her best work is still to come."
Terry Ledlin
Special Counsel, Ledlin Lawyers
Why work with us
Award winning contracts
We've been proud to receive some great awards for our hard work in legal innovation and design.
Better Contract Design Mark
Checklist Legal was the first law firm in the world to be awarded World Commerce & Contracting's Better Contract Design Mark for our updated legal conditions.
The Better Contracting Mark recognises contracts that are designed with the business and the client in mind. It is accessed on design, language, relationship and usability.
WriteMark Plain Language Certification
We're proud that we were the first Australian law firm to receive the WriteMark plain language certification.
We are a B Corp Certified Law Firm!
What does that mean? B-Corp certification is a way of measuring a company's entire social and environmental impact. Checklist Legal was set up to be a positive impact on the community we work in, changing the legal industry for the better, and bringing more to business (and especially to law firms). We don't want to just make money, we want to make a difference.
We don’t work with everybody
We want to make sure we’re adding value to your team and business. And we have specific impact metrics we report on for our B Corp certification
Prescription before diagnosis is malpractice
Whilst we can definitely come up with ideas to help improve your business contracts with our eyes closed, we want to really find (and fix!) the core issues.
We like to get up to our elbows in your process and values, for a holistic approach. This means we love a good chat to find out about you! And this helps you get to know us too and see if we gel!
About our founder and chief contract enthusiast, Verity White
Verity is a Law Institute of Victoria Accredited Specialist in Commercial Law.
Verity is a Certified Practitioner of Human-Centered Design by the LUMA Institute.
In 2021, Verity was named Corporate Lawyer of the Year at the Australian Corporate Lawyer Awards.
Verity's book Create Contracts Client's Love was a finalist for an award in the Education and Academic Non-Fiction category at the Next Generation Indie Book Awards 2022. The awards program is the largest international awards program for indie authors and independent publishers.
"We approached Verity because we knew that what she would create would reflect who we were as a company.
She took a boring document & made it delightful -
exactly what we wanted to achieve!"
Kate Sherburn
Legal Beagle, Who Gives A Crap
Still not quite sure if we’ve got the service for you?
Book a free no obligation chat with us and we’ll discuss how we can help you
